7

Consumer ethnocentrism in international services marketing

Year:
1998
Language:
english
File:
PDF, 329 KB
english, 1998
10

Moments of sorrow and joy

Year:
2000
Language:
english
File:
PDF, 176 KB
english, 2000
14

Customer-sales employee encounters: a dyadic perspective

Year:
2002
Language:
english
File:
PDF, 140 KB
english, 2002
28

The effect of humor in electronic service encounters

Year:
2008
Language:
english
File:
PDF, 418 KB
english, 2008
32

The role of self- and group-efficacy in moderated group chat

Year:
2006
Language:
english
File:
PDF, 190 KB
english, 2006